Customer Testimonials
I was really surprised on how it took to get all the paperwork done. Very professionally done.
We had a great experience at Volkswagen of South MS. Marshall was super to do business with.
Marshall and the team at VW of South Mississippi were the best of the best! Highly recommend!
After shopping with different dealers it was a pleasure to deal with Marshal and complete our purchase without issues.
This is the second time I’ve purchased a vehicle with Volkswagen of SM! Marshall is the best!
Gerald was an absolute pleasure to work with! He was personable, informative, and actively listened to what I needed in a vehicle. He didn't try to push me into a car that was above my budget, he wasn't overly salesie, and his overall customer service skills were unmatched by any other car salesman I've ever delt with. 10/10 recommend this dealership, and 20/10 recommend working with Gerald specifically. The Westside sign in my picture came from a joke during the test drive, and felt we had to get a picture with it 🤣.
We went to the dealership to look at the 2024 Atlas SE with technology and compair it with our 2018 Atlas SE with technology. Marshall showed us the differences. We decided it was time for a updated Atlas SE with technology and traded in our 2018 Atlas. Thanks Marshall.
Gerald made my first big girl purchase so easy! He is great! I highly recommend!!
He was very friendly, we recommend it ! Good job Mr. Gerald !! all the staff were friendly
Very understanding honest. Fast process and a big help. Highly recommended. Love my 2024 Taos
Entire team was great, will definitely be recommending to my friend who is looking to purchase a new VW
Very friendly staff, super clean, excellent coffee and the best and easiest way to buy a car.
Gerald couldn’t have been more helpful in the search to find the right vehicle. We are very appreciative of how easy it was to work with him.
Great selection. Gerald was easy to work with. Financing was quick and easy. Wish I could say it was painless. LOL.
The entire process was quick and easy. I didn't have to spend hours at the dealership which I appreciated.
Amazing to work with. Gerald handled everything smoothly and was a pleasure to work with. Thanks for the car!
The process was easy and enjoyable. I would recommend them to a friend or family member.
Appointment was on time, the waiting area was very nice and the work was done in less time than i had anticipated. Being that this was scheduled maintenance, there was no charge and they took care of my vehicle nicely.
I was coming for an inspection and to have some recalls fixed. The service was good and fast. I removed 2 stars because the next day the oil pressure warning came on. I would have expected that the oil level is checked during an inspection.
Great experience
Dylan Walker was a great service advisor. He explained all work that was done on my car
The whole experience was very good quick and they did a good job. I can't give a higher marks
Best car buying experience we have ever had. Gerald and the team were great. Thanks again!
They got me in checked car gave me good qoute. Everyone nice and professional as well as listened to my concerns.
Marshall and Josh were very accommodating and got everything processed extremely fast. I highly recommend them.
Customer service was great. Frances, who worked on Saturday, was informative, friendly, and helpful. VW of South Mississippi honored the work being covered by warranty. Thank you for your care!
First visit, first impressions. Subject to change of course. Recently moved from SE Michigan to the Gulf Coast of Mississippi. Though they are the ONLY VW dealership in the area, I've not heard (online) anything bad about them. I visited the facility, talked directly to the service manger and one of the mechanics about service and they got me in the same day and were quick with the cars service needs (oil change and tire rotation). Facility appeared to be in good order and staff were kind and energetic. The one thing I will miss is the Michigan facility ... Read More Google - Mar 1, 2024
Info to get service started was accurate. Service was efficient.
Great service!
Dropping off my car was a breeze... The FREE Uber ride home while it was being serviced was amazing! The service department diagnosed my issue and had the new part installed in a timely manner.
Gerald and Brandon worked with me to make this a stress free experience. I got a great deal. They even brought the vehicle to my job to allow me to test drive it. Great teamwork.
total professionalism from booking to repair completed
The person that helped me was very friendly and very informative
Everyone I spoke to was very professional and courteous. The reason for my rating is directly related to the quality and care taken on my car’s repairs. I brought my vehicle in to have a headlight replaced( Dim DRL), coolant leak ( thermostat/ water pump housing) and to have battery replaced. The headlight is not positioned correctly it’s sits slightly forward of the body line, not flush like the other. There is also damage to the paint on the fender towards the side of the headlight where it appears a metal tool was used to pry on the old ... Read More Google - Feb 21, 2024
Why would you keep trying to sell things to us if we just bought it in for an oil change. You come back to me and say that my suv needs this and that and it would cost dam near 1000.00 dollars. Like I have that in my pocket.
Friendly staff
Super great service and very nice and respectful customer service. Highly recommend
Awesome service really polite amazing team work together for me to get a vehicle
Great dealership! The whole team was amazing!
Easiest and fastest car buying experience I’ve had so far. I walked in not sure what to buy and walked out set to show off what I liked to my spouse! Got ourselves a new car the same day and feel like we made a great choice on vehicle and dealership.
Great service, respectful, professional. Will continue to use
Quick service, good communication
It was great customer service. The sales bill was very helpful and I got a great car for a great price.
Great customer service from the service manager, availability of appointments was great because I was able to get my truck in in the same week I called. Also transportation to a location while they worked on my vehicle was great too. They coordinated the entire thing for me.
Great selection of cars and the staff is friendly. Gerald is very knowledgeable on cars.
I gave VW of South Mississippi a rating of 5 stars because of my past purchases from my salesperson and sales manager.
Excellent service. Prompt and thorough
We went in just to test drive the 2024 Atlas, but Gerald did a fantastic job of getting to know our needs and but us completely at ease. Gerald and the team made the process extremely easy and we couldn’t be happier with our experience!
Volkswagen of South Mississippi made my first experience with them a great one! Mr. Reed and team were very respectful, responsive and very knowledgeable. I made a decision to drive 2/12 hours there to have my truck engine diagnostic and serviced. The Volkswagen dealership in Jackson, Ms which is only about 15 away from me had a two week wait just to get a diagnostic test completed . Volkswagen of South Mississippi had my family and I out of there within 2 hours top! Took an hour for diagnostics and a hour to fix it! They even provided a shuttle free of charge to ... Read More Google - Jan 5, 2024
Nice and smooth Transaction! Special mention to Brandon!
Ease of appointment and communication, courtesy of service staff, Jeff and Dylan, car was ready before anticipated.
Very pleasant experience. Service, time, staff. All good!
Excellent service. Discussed issues that needed addressing on my vehicle
The service manager, Jeff Tabor, did an excellent job ensuring my requests for service completed professionally and within a reasonable period of time.
Gerald was an amazing salesman go see him if you really wanna get your dream car. Stephen was an excellent finance manager as well.
Great service from Gerald. Third vehicle I’ve purchased from him, would recommend going to see him!
Everyone was so nice! My favorite dealership to get a vehicle from because the whole car buying process always seems to go smoothly.
They were super helpful! I got the help that I needed and this was by far the best car lot I’ve been to who worked with me.
Great dealer, Gerald was helpful and knowledgable. The entire process was pretty straightforward and easy
Set up appointment ahead of time. Gerald met me outside at the car in question. Test drove. Started paperwork, everything went smooth. Great experience
Thank you to Brandon and Marshall for making my first car buying experience so wonderful and easy! I drove from Houston to get my car and it was definitely worth it! Everyone was kind, professional and helpful!
This post is actually from Mylissa Metoyer. I was in Volkswagen of South MS yesterday and had the best service anywhere and the best experience I’ve ever had at any dealership or business for that matter. Drive into the service department was met by Dillon awesome courteous guy and very helpful got me in without an appointment on a Saturday listened to my problems with my vehicle offered my mother and I a place to seat inside in their comfortable lounge or a loft to the near by shopping center also coffee, snacks and water. Jacob the top technician ... Read More Google - Nov 6, 2023
I didn’t have an appointment, and they were still able to squeeze me in while I had time.
CJ and the guys in the service dept helped me with some troubleshooting questions over the phone and assured me I could drive down from Hattiesburg and not break down. They got me hooked up with a new battery and programmed it. The warranty itself is worth the extra cost at the dealer. Thanks so much.
Marshall and the financing team at Volkswagen of Southern Mississippi were such great people to work with. They helped us trade in our car and accommodated our needs throughout the whole process. Would highly recommend them to anyone in the market for a new or used vehicle!
Gerald is a good person honest and fair . That’s way we have bought five cars from him.
Marshal was very helpful getting us through the process of getting my new fleet vehicle.
Marshall had a wealth of knowledge as pertain to the Volkswagen brand. It was an overall positive experience.
Very helpful and kind
Gerald was incredible to work with. He made the buying process so easy and we really appreciate all of his effort. We are going to love our new Atlas
Everyone is super friendly. It was $150 for a very basic service. Not including the 3% card fee…Not all fluids were topped off and No wash or vacuum. The most annoying part, someone set my MPH alert for 20mph so it beeped constantly when going over that speed.
Gerald was my salesman and did a great job. He treated me like a friend rather than a customer. I would definitely come here again for my car. He and the company made the process fast and easy. I would fully recommend to anybody to come here for a car
Great customer service and helpful information was provided. It was an overall positive experience for us.
$800+ and you can't wipe the rims or tires you replaced? Very sad, not professional.
The service team is always great. Jeff takes great care of my vehicle for me. Everyone is very nice and always says hello and asks how I am. Great staff!
Quick service, friendly staff.
Very friendly, Very welcoming, all the employees are so nice and helpful. Volkswagen of South Mississippi is awesome
Buying my Volkswagen here was a great decision. Everyone was cheerful, helpful, and very accommodating with lots of SMILES! Josh and Gerald were wonderful to work with. I'll have to say, they went out of their way to find my car. THANK YOU! 😎🎉🤩
Received a warm and professional welcoming as I arrived. Never felt rushed or pressured while viewing or discussing the vehicle.
My wife actually took the Atlas in to be serviced. She was most pleased with the service & the use of Uber.
Always helpful with setting up service appointments and communicating any issues with me. They make me feel like a valued customer.
Dealership was clean, and helpful. Gerald was extremely helpful and took time to find us the perfect vehicle to suit our family’s needs. We didn’t expect to walk in and walk out with a brand new vehicle.
It was a blast purchasing my new vehicle, the employees were all phenomenal and professional! Highly recommended all around!
Very clean and welcoming, easy access and departure! Convenient and easy to do Business with. We couldn’t have designed a better place.
I was in and out quickly